Effective Date: 29/08/25
As the creator in Alice in Cosplayland, I work hard to provide high-quality digital sewing patterns and related cosplay content for you. Please read this Refund & Return Policy carefully before making a purchase.
1. Digital Products (PDF Sewing Patterns)
All sewing patterns are digital downloads. Once a purchase is completed and the file is delivered, it cannot be returned or exchanged.
Due to the nature of digital products, I do not offer refunds, except in the following cases:
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If the file is corrupted or unreadable upon download.
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If you receive the wrong file.
In these cases, please contact me within 7 days of purchase at aliceincosplayland.com, and I will provide a corrected file or replacement.
2. Physical Products (if applicable in the future)
If you purchase physical items from the shop in the future, the following rules will apply:
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You may request a refund or exchange within 14 days of receiving the item.
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The item must be unused and in original condition.
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Return shipping costs are the responsibility of the buyer unless the product is defective.
3. How to Request a Refund or Replacement
To request a refund or replacement for eligible items, please email me at:
aliceincosplayland.com
Include:
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Your order number
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The item in question
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A description of the issue
I aim to respond within 3 business days.
4. Contact
If you have any questions about our Refund & Return Policy, please contact me:
Email: [email protected]
Website: https://aliceincosplayland.com