Refund & Return Policy

Effective Date: 29/08/25

As the creator in Alice in Cosplayland, I work hard to provide high-quality digital sewing patterns and related cosplay content for you. Please read this Refund & Return Policy carefully before making a purchase.


1. Digital Products (PDF Sewing Patterns)

All sewing patterns are digital downloads. Once a purchase is completed and the file is delivered, it cannot be returned or exchanged.

Due to the nature of digital products, I do not offer refunds, except in the following cases:

  • If the file is corrupted or unreadable upon download.

  • If you receive the wrong file.

In these cases, please contact me within 7 days of purchase at aliceincosplayland.com, and I will provide a corrected file or replacement.


2. Physical Products (if applicable in the future)

If you purchase physical items from the shop in the future, the following rules will apply:

  • You may request a refund or exchange within 14 days of receiving the item.

  • The item must be unused and in original condition.

  • Return shipping costs are the responsibility of the buyer unless the product is defective.


3. How to Request a Refund or Replacement

To request a refund or replacement for eligible items, please email me at:
aliceincosplayland.com

Include:

  • Your order number

  • The item in question

  • A description of the issue

I aim to respond within 3 business days.


4. Contact

If you have any questions about our Refund & Return Policy, please contact me:
Email: [email protected]
Website: https://aliceincosplayland.com

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